Terms & Conditions

This site lets you browse a curated menu of concierge services, add what you’d like to a request, and send that request to our concierge team via WhatsApp.

It is not an online booking or payment platform: submitting a request does not confirm a reservation. A service is only booked once our concierge team has confirmed availability, final pricing, and any specific conditions with you directly.

Prices shown on the site are indicative, in the currency stated (mainly Indonesian Rupiah — IDR), and may be revised without notice to reflect supplier costs, season, or group size. Services marked "Price on request" are quoted individually once we know the details of your request.

The total shown in your request is an estimate. The final price is confirmed by our concierge team before you are asked to pay.

After you send a request, our concierge team reviews it and replies via WhatsApp to confirm availability, final price, and next steps. No contract is formed until that confirmation.

Some services require advance notice or a minimum booking window, as noted on the service’s own page — please account for this when planning your stay.

Payment is arranged directly with our concierge team, outside of this website, using the methods available at the time (payment link, card, or cash, depending on the service).

Cancellation and change policies vary by service — advance-notice periods and any applicable charges are specific to each service and are confirmed with you at the time of booking. Please check the details on the relevant service page, or ask our team, before confirming.

Some services on this site are delivered by independent local partners (drivers, guides, spa therapists, boat operators, etc.). Balimmo selects and coordinates with these partners, but the partner remains responsible for the service they provide. Balimmo’s role is to arrange the booking and to assist if an issue arises.

Neither party is liable for a delay or failure to perform caused by circumstances beyond reasonable control (natural events, government restrictions, strikes, etc.). We will inform you as soon as possible and do our best to offer an alternative.

These terms are governed by Indonesian law, where our concierge operations are based. In case of a dispute, we will first seek an amicable resolution; failing that, the matter falls under the competent courts of Indonesia.

All content on this site (text, photos, logos) is protected and may not be reproduced or distributed without prior written consent — see our Legal Notice for details.

Questions about these terms: hello@balimmo-management.com.